We asked our engineering intern, Jim Rybarski, to contribute to our blog and give some insight to the internal projects he’s been working on here at Epicom. In this week’s mini-series update, Jim goes over the new browser-side password encryption program (or Secure Password Emailer for short). Handling client passwords is a delicate task but we trusted Jim to do the job well and he did. Here is what Jim had to say. Epicom is very serious about protecting client credentials, and
Read moreIn this short training session, Epicom’s software engineer Tommy Wiebell discusses dashlets and dashlet tabs in SugarCRM. Because dashlets are the first visual users are exposed to when logging into the system, it is important that they are customized accordingly. Layout is the first step in customizing your dashlet tabs. You are given three layout options, which Tommy goes over in detail. “Everything is customizable per user, so whatever you select here will not be pushed out to any other
Read moreRecently, Epicom’s Engineering Manager, Eric Wikman, hosted the third and final part of a III part online training series. This portion of the series focused on how to schedule emails to build your own nurturing campaign in Sugar. Additionally, Eric went through the process of integrating solutions to extend your email marketing. The session wrapped up with user Q&A. Here are some of the most common questions we received and answers from the session. Q. I have an error message that
Read moreOn 3/6/2012 Epicom’s Engineering Manager, Eric Wikman, hosted part II of a III part online training series. Topics included how to create email templates and newsletters, embed tracker links, and create target, suppression, test, and seed lists in Sugar. He wrapped up the user session with a Q&A. Here are some of the most common questions we received and answers from the session. Q. Would the tracker still work for the plain text recipient? A. No. There is no way
Read moreManaging more than the email campaign. Campaigns are the theme and big picture of a marketer’s tactical efforts. It’s what email messages, blog posts, promotions, webcasts, conferences, advertising, and lead source are all tied to. One reason for a campaign is to have synergy among different marketing tactics so that each support one another in order to have a greater impact. Another reason for a campaign is to better report ROI. SugarCRM has a Campaigns module for reporting, tracking email
Read moreImagine that you’ve just finished drafting up a quote for a potential customer. You’ve done the math, written-up the correct language, and set pricing and quantities for products. You send the quote and it’s approved. Great. But now you have to create another very similar document. The Contract. To get around the tediousness of creating quotes then contracts with similar data and fields, Epicom designed a more efficient process. With this customization, Sugar will auto-create the contract based on data
Read moreIn mid-2010, prior to becoming an Epicom customer, USA FACT was struggling with operational, technology, and sales/financial issues. They had low user adoption of Sugar, its sales team did not have a quote structure in place, and managers were unable to track accountability, activities or profit. When they took the helm at USA FACT, CEO Matt Davidson and COO Matthew Taylor were faced with a demoralized staff, high customer attrition, and an income statement that was covered in red ink.
Read moreEpicom Honored as Finalist for Best Places to Work in Central Texas Award Epicom was notified today that we will be honored as one of this year’s Best Places to Work in Central Texas in the small business category. The Austin Business Journal received more than 170 nominations from companies with 10 to more than 250 employees. Nominees were ranked based on best climate, atmosphere and, most importantly, engaged employees. Epicom will be recognized as a finalist on Wednesday, May
Read moreA lot of exciting things are happening at Epicom as we continue to expand and grow our customer base. One is the addition of a new software engineer. The newest addition to the team, Greg Bueno, brings a diverse skill-set and background to the engineering staff. With a degree in music and journalism, Greg started out working at the Austin American-Statesman in 1997 as a content producer. After developing an interest in scripting in late 1999, he retrained to be
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