Last year we announced codesearch.epicom.com, which is a tool for developers to quickly search through the SugarCRM code base. Blake Robertson wrote a comment on our last blog post asking us if we could also index some of the popular plugins on SugarForge. The concept was that the search tool could become an easy way to track down how other engineers went about solving similar issues that you may be trying to solve. As a result of Blake’s suggestion, we
Read moreWe often ask our engineering team to contribute to our blog and give some insights to the internal and customer projects they work on here at Epicom. In this week’s mini-series, Software Engineer, Jeremiah Goyette discusses the secure file sender and message receiver he built for Epicom’s internal SugarCRM system. Here is what Jeremiah had to say about the project: Sending private information can be a headache. It’s complex, and it involves time and effort. Nevertheless, and understandably so, many
Read moreA Customization for Quickly Opening New Support Cases. We asked Software Engineer, Jeremiah Goyette, to contribute to our blog and give some insight to the internal projects he’s been working on here at Epicom. In this week’s mini-series, Jeremiah goes over the new process for creating internal support cases. Epicom engineers receive dozens of client support requests each day, and with this new customization, we had a 75% decrease in the time spent creating support cases in our SugarCRM system.
Read moreIn this blog series Epicom engineers share experiences and stories related to projects, assignments and anything else they enjoyed working on. We love what we do and thought we’d share it with you. In this post, Jim Rybarski talks about the custom self-service portal built for an Epicom client and the benefits of invoicing without ever leaving Sugar. Recently a client of Epicom, who uses FreshBooks for their invoicing and SugarCRM for their client management, requested a custom self-service portal where
Read moreFilm Production Planning with SugarCRM In this blog series Epicom engineers share experiences and stories related to projects, assignments and anything else they enjoyed working on. We love what we do and thought we’d share it with you. In this post, Keith Neuendorff tells us about the inspiration behind the Production Manager and how CRM can apply to almost any business. Before I started working for Epicom I was familiar with CRM as a sales force automation tool. Once I
Read moreIn this blog series Epicom engineers share experiences and stories related to projects, assignments and anything else they enjoyed working on. We love what we do and thought we’d share it with you. In this post, Aaron Wine discusses the importance of Sugar training and staying up to date on what’s going on in the cyber-sphere. Before our move to Epicom’s new downtown office, I had to traverse across the river in my daily commute. If you are not familiar with Austin,
Read moreIn this blog series Epicom engineers share experiences and stories related to projects, assignments and anything else they enjoyed working on. We love what we do and thought we’d share it with you. In this post, Danny Mulvihill talks about what it was like presenting his project at the SugarCon 2012 App Throwdown. The SugarCon event in San Francisco this year offered a new twist – the App Throwdown. When we received the news about the Throwdown, our engineering department
Read moreLast year I wrote a blog post about all the different methods that we use to backup our servers. We have always had a policy of using three backup methodologies (backup plans in case our backup plan fails). This week a client asked us to setup a fourth backup for their instance that would store a copy of their CRM at their office. We were more than happy to implement a fourth backup method, but the idea of storing it
Read moreWe asked our engineering intern, Jim Rybarski, to contribute to our blog and give some insight to the internal projects he’s been working on while at Epicom. In this last update of the mini-series update, Jim discusses the work he did on the client interface linked to Sugar’s portal. We asked Jim to update the client view and make it more user friendly. Here is what Jim had to say. Recently I was asked to update a client interface that
Read moreWe asked our engineering intern, Jim Rybarski, to contribute to our blog and give some insight to the internal projects he’s been working on while at Epicom. In this week’s mini-series update, Jim discusses the new Browser-Side Password Encryption System he developed for the Secure Password Emailer. If you haven’t read Jim’s post about the Secure Password Emailer, check it out here. Previously I wrote about our Password Emailer module, which securely sends passwords to clients. What I didn’t discuss was where those passwords
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