We asked our engineering intern, Jim Rybarski, to contribute to our blog and give some insight to the internal projects he’s been working on here at Epicom. In this week’s mini-series update, Jim goes over the new browser-side password encryption program (or Secure Password Emailer for short). Handling client passwords is a delicate task but we trusted Jim to do the job well and he did. Here is what Jim had to say. Epicom is very serious about protecting client credentials, and
Read moreIt’s been about two weeks since SugarCon 2012 wrapped-up in San Francisco. This year’s conference sent me back to Austin with an overwhelming amount of optimism and motivation. With more than 1,000 attendees, inspiring keynotes, informative breakout sessions, and tons of networking opportunities, Epicom can officially chalk this one up as a success! From my perspective, SugarCon was more than just a two-day users conference. It began with our customers’ participation and advocacy, our partners’ support, our engineers’ creativity, and
Read moreEpicom’s engineering intern, Jim Rybarski, is winding down his Spring semester with Epicom. He has completed several internal projects including a project status tracking system, the launch of our customer portal, and a new browser-side password encryption program. We asked Jim to contribute as a guest blogger on our site to share some insight to the work he has done for Epicom. We are breaking his posts up into a weekly mini-series where he will go into detail about the
Read moreIn this concise Tips & Tricks video, our software engineer, Aaron Wine, walks us through some of the differentiators of SugarCRM’s newest version, Sugar 6.5. He begins by going through some of the visual differences in the user interface, which include the positioning of the Module Tabs and the location of the admin tab. The admin tab now has a drop down feature, which saves screen space. He also goes over the features of the new Plus control, which allows
Read moreIn this short training session, Epicom’s software engineer Tommy Wiebell discusses dashlets and dashlet tabs in SugarCRM. Because dashlets are the first visual users are exposed to when logging into the system, it is important that they are customized accordingly. Layout is the first step in customizing your dashlet tabs. You are given three layout options, which Tommy goes over in detail. “Everything is customizable per user, so whatever you select here will not be pushed out to any other
Read moreOften times you need to find a specific chunk of code in SugarCRM’s code base. Traditionally, developers will result to using grep or maybe their IDE to try to track down whatever they are searching on. However, this process tends to be slow; it can take several minutes for grep to search through all of the code. Epicom has recently launched a search engine that returns results almost immediately. Most searches come back in less than 5ms. You can now
Read moreChoose your PDF output based on quote type. From Sugar, users can create and export quotes to a PDF. A common customization that Epicom does is customizing PDF outputs. This customization gives clients free-range on how fields from Sugar will look on the PDF. This look, however, can sometime vary based on the product or service being quoted. For some of our clients, the CRM fields, data, and design of a quote need to be completely different PDF outputs based
Read moreRecently, Epicom’s Engineering Manager, Eric Wikman, hosted the third and final part of a III part online training series. This portion of the series focused on how to schedule emails to build your own nurturing campaign in Sugar. Additionally, Eric went through the process of integrating solutions to extend your email marketing. The session wrapped up with user Q&A. Here are some of the most common questions we received and answers from the session. Q. I have an error message that
Read moreOn 3/6/2012 Epicom’s Engineering Manager, Eric Wikman, hosted part II of a III part online training series. Topics included how to create email templates and newsletters, embed tracker links, and create target, suppression, test, and seed lists in Sugar. He wrapped up the user session with a Q&A. Here are some of the most common questions we received and answers from the session. Q. Would the tracker still work for the plain text recipient? A. No. There is no way
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