Epicom

Epicom Welcomes New Software Engineer, Greg Bueno!

Amanda — Wed, 04 Aug 2010 18:56:52 +0000

A lot of exciting things are happening at Epicom as we continue to expand and grow our customer base. One is the addition of a new software engineer. The newest addition to the team, Greg Bueno, brings a diverse skill-set and background to the engineering staff.

With a degree in music and journalism, Greg started out working at the Austin American-Statesman in 1997 as a content producer. After developing an interest in scripting in late 1999, he retrained to be a web developer and completed his first development job in 2000. Before coming to Epicom, Greg worked for National Instruments for seven years, first as a desktop publisher, then again as a web developer.

Greg brings strong web development knowledge to his new position and looks forward to learning to ropes of CRM software engineering.

“I do think there’s some intangible link between web development and music, and when I’m working with either one, I don’t feel too much of a difference. They both stimulate me in the same way,” describes Bueno.

As with any of Epicom’s employees, there is an invaluable importance to having outside of work hobbies and activities. In 2005 Greg put together a home recording studio and in his free time he enjoys teaching himself how to work with software synthesizers and digital audio workstations. He currently has recorded enough demos to make a few albums.

We are very excited to have Greg join the Epicom team and look forward to continuing our growth as a well-rounded and experienced company.

Epicom Customer Featured in the Austin Business Journal

Amanda — Fri, 30 Jul 2010 16:53:25 +0000

Epicom customer, Formaspace Technical Furtniture, was recently featured in the Austin Business Journal. The story highlighted the company’s growth and expectation to reach $10 million in revenue by the end of next fiscal year. Formaspace’s products are use on the set of ABC’s hit “Grey’s Anatomy,” as well as in Harvard University’s Graduate School of Design. With the company’s recent growth and success, they are moving it’s Hutto location to new 56,700-square-foot space in Austin. Formaspace has been an Epicom customer for about a year and is great to see them get some well-deserved publicity! Click here to read the full story online in the Austin Business Journal.

Texas Tribune Testimonial

Amanda — Tue, 06 Jul 2010 19:29:45 +0000

Higinio O. Maycotte speaks on behalf of the Texas Tribune about their experience and working relationship with Epicom. The firm is currently customizing and deploying a Customer Relationship Management system for the Texas Tribune and the video gives testimony to the transparent and professional experience Epicom brings to each client project.

Presenters Kept the Conversation Flowing during Tuesday’s Social CRM Acceleration Event in Dallas

Amanda — Thu, 17 Jun 2010 21:51:35 +0000

2010 CRM Acceleration Event: Clint Oram, VP of Products and Co-Founder of SugarCRM

On Tuesday, June 15th, Epicom hosted the 2010 CRM Acceleration event at the Westin Galleria Hotel in Dallas, TX. We had a great showing and were able to provide a valuable session of information. The presentations provided guests with additional knowledge about customer relationship management, social media, online marketing, marketing automation, and cutting-edge data integration tools.

For an overview of the presentations and to download the slides, please follow the link HERE:

Epicom is Hiring a PHP/MySQL Software Engineer

bill — Mon, 03 May 2010 21:19:25 +0000

I just updated the job postings on our website to add a job description for a PHP/MySQL Software Engineer. Epicom is continuing to grow and we are always on the lookout for good talent. We have an immediate need for one full-time engineer with 3 to 5 years of experience and we’ll be hiring more later in the year. If you know of any good candidates, please send them our way. Resumes should be sent to jobs@epicom.com

Epicom’s Performance Hosting Platform Is Too Fast!!!

bill — Wed, 28 Apr 2010 13:31:32 +0000

Eric Wikman, one of Epicom’s engineers, forwarded me this email from SugarCRM support recently. Turns out that the servers we use in our SugarCRM Performance Hosting Platform are just too fast! They exploited a weakness in the SugarCRM software that had to be fixed in a new release.

Does this mean we’ll have to get slower servers?????

Here’s the text of the email we received from our SugarCRM support engineer, Chris Raffle:


Chris Raffle has created a new Note:
Case Number: 50768

Case Name: Inconsistant and wrong subordinates list

Subject: Bug # 25864

Note: Hi Eric,
I attached your case to closed bug # 25864 (http://bugs.sugarcrm.com/?bug_number=25864). This bug is resolved in our 5.5 release. Prior to that release, the bug was most prevalent on powerful servers running Linux. In the file:
./include/ytree/Node.php
Around line 57, was the following code:
               $this->uid=microtime();
The issue with microtime is that on powerful, fast servers, multiple items could have the same value thus only showing a small section of the records that should be shown in the record trees as seen in Studio, Forecasts, Product Catalog, etc.
In 5.5, we changed the code to:
               $this->uid = create_guid();
This ensures that each element has it's own unique identifier and will be shown in the tree.
I am closing this case but if you have any additional questions regarding this issue, please post a follow up note.
Kind regards,
Chris

Epicom Customer Interspire featured on TechCrunch

bill — Tue, 27 Apr 2010 15:45:10 +0000

TechCrunch featured one of Epicom’s customers recently in a story about online storefronts moving to social media platforms like Facebook. The story featured BigCommerce, a flagship product of Interspire, the Australian software provider with offices here in Austin. Interspire has been an Epicom customer for about a year. Great to see Interspire get some well-deserved publicity.

Web Worker Daily Recommends SugarCRM

bill — Tue, 27 Apr 2010 15:30:56 +0000

Web Worker Daily, one of my favorite blogs, gave a recommendation to SugarCRM recently. In its article “Web Work 101: 10 Apps You Can’t Do Without — Redux” Web Worker Daily listed SugarCRM as a recommended “Social CRM” product.

Nice to see SugarCRM getting the acknowledgement it deserves, especially in the Social CRM space.

Why Epicom Partnered with Omni Technology Solutions

bill — Wed, 21 Apr 2010 16:33:06 +0000

Last week at SugarCon I got to spend some quality time with Aldo Zanoni, CEO, and Teruel Carrasco, Sales Director, at Omni Technology Solutions. It was a timely meeting because Epicom had completed, less than a week earlier, a reseller agreement with Omni. Epicom will be selling and implementing Omni’s products, including its Riva Integration Server that synchronizes information between SugarCRM and Microsoft Exchange or Novell GroupWise.

We really like the Riva product because it solves an all-too-common problem with CRM systems: making legacy email clients like Outlook and GroupWise work seamlessly with CRM systems like SugarCRM. Riva does this by providing two-way synchronization of address book, calendar, and sales data between Exchange, GroupWise and SugarCRM. This allows CRM users to keep the Outlook or GroupWise client they are accustomed to using while taking advantage of the benefits of a centralized CRM system. Users can view, edit, and delete CRM opportunities and support cases directly from the email client. They can also archive emails from Outlook or GroupWise to SugarCRM easily and quickly. Omni has also built some great tools for automatically creating new contacts and accounts directly from emails by parsing emails for contact information.

Aldo Zanoni, Omni’s CEO (that’s him below), was a speaker at SugarCon last week and he shared some of his firm’s development plans for the Riva product. We can’t talk about all of Omni’s plans right now but we are excited to see the firm heading in the direction of increased flexibility in its integration with SugarCRM. Stay tuned for more new developments. We’ll be writing about new product features as they are released in the coming months.

Until then, we are looking forward to deploying the Riva Integration Server at some existing Epicom customers as well as some new accounts.

Do you have questions about Omni or the Riva Integration Server? Give us a call or comment below and we’ll be happy to help you.

Some pictures of the Omni team taken at SugarCon:

Aldon Zanoni, Omni CEO, speaking at SugarCon

Teruel Carrasco and Karen Denison speaking with a prospective new customer at SugarCon

Paul Greenberg Speaks on Social CRM at SugarCon 2010

bill — Wed, 21 Apr 2010 15:49:42 +0000

Paul Greenberg is one of the CRM industries top thought leaders. Here he speaks at SugarCon 2010 on “Social CRM” — the intersection of Social Media and Customer Relationship Management.

Paul is the author of “CRM at the Speed of Light.”

Paul’s blog can be found here.

Paul Greenberg Speaks on Social CRM at SugarCon 2010 from Bill Harrison on Vimeo.