SugarCRM

SugarCRM is the world’s leading provider of open source customer relationship management (CRM) software. More than 7,000 customers and more than a million users rely on SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications.

Epicom has a full team of SugarCRM experts in-house to implement, train, customize, and integrate SugarCRM for our customers. From our 20 years consulting experience in the CRM industry, we’ve found that SugarCRM is the best CRM solution for our customers because it is flexible, intuitive, and has the ability to cost effectively scale as the business grows.

Quick Facts

Founded:
2004

Headquarters:
Cupertino, CA

Contact Us
info@epicom.com
(512) 481-9000
SugarCRM


SugarCRM for Sales

Real Time Pipeline Management: Track early indicators and changes impacting your pipeline so you can stay ahead of your forecast, spend time where it counts, and meet your sales targets.


Email, Calendar, and File Management: Sell using your favorite applications with Sugar’s built-in email integration for Microsoft Outlook, IBM Lotus Notes, Gmail, Yahoo! Mail, and IMAP based email servers.


Sales Analytics and Intelligence: Sugar reporting and dashboards provide you with real-time information about your pipeline, progress to quota, key opportunity and account activity, and rep performance.


SugarCRM for Marketing

Prospect and Customer Targeting: Track early indicators and changes impacting your pipeline so you can stay ahead of your forecast, spend time where it counts, and meet your sales targets.


Multi-Chanel Marketing and Multi-Touch Campaigns: Out of the box Sugar supports tracking of both electronic (email and newsletter) and analog (trade shows, radio ads, etc.) campaigns, and can even accommodate your social marketing efforts.


Lead Tracking and Closed Loop Intelligence: Align with sales and improve MQL to SQL ratio. Close the loop by understanding which campaigns, leads, and accounts resulted in a sale. Use SugarCRM’s campaign-to-deal reporting to monitor your marketing investment and return.




SugarCRM for Customer Support

360-Degree Customer Activity History: Deliver real insight with Sugar cases, notes, calls, emails, and task history.


Social Service: Deliver proactive service with up to the minute information about key topics across your customer base and route issues into a single agent queue.


Inbound Routing and Workflow Management: Deliver on time service and enhance customer satisfaction by quickly and automatically routing calls and emails to the right service representative through workflow management.