SugarCRM is the world’s leading provider of open source customer relationship management (CRM) software. Over 7,000 customers and more than half a million users rely on SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications.
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info@epicom.com
(512) 481-9000
(512) 481-9000
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Each edition includes:
| Sugar $35 | Sugar $45 | Sugar $60 | Sugar $100 |
| Datasheet | Datasheet | Datasheet | Datasheet | |
| Sales Force Automation (SFA) | ✓ | ✓ | ✓ | ✓ |
| Marketing Automation | ✓ | ✓ | ✓ | ✓ |
| Support Automation | ✓ | ✓ | ✓ | ✓ |
| Customer Service / Call Center Automation | ✓ | ✓ | ✓ | ✓ |
| Key Feature Functionality | i | i | i | i |
| Integration via web services API | ✓ | ✓ | ✓ | ✓ |
| Customizable Reporting | ✓ | ✓ | ✓ | ✓ |
| Advanced Customizable Reporting | i | ✓ | ✓ | |
| Customizable Forecasting | ✓ | ✓ | ✓ | ✓ |
| Business Process Workflow | ✓ | ✓ | ✓ | ✓ |
| Social CRM | ✓ | ✓ | ✓ | ✓ |
| Sugar Mobile | ✓ | ✓ | ✓ | ✓ |
| Sugar Mobile Plus | optional upgrade | ✓ | ✓ | ✓ |
| Sugar Plug-in for Microsoft Outlook | ✓ | ✓ | ✓ | ✓ |
| Sugar Plug-in for Lotus Notes | optional upgrade | optional upgrade | ✓ | ✓ |
| Customer self-service portal | i | ✓ | ✓ | |
| Customer Support | i | i | i | i |
| Customer support via Email | ✓ | ✓ | ✓ | ✓ |
| Submit and review status of support tickets online | ✓ | ✓ | ✓ | ✓ |
| Unlimited support | ✓ | ✓ | ✓ | ✓ |
| Phone support | optional upgrade | optional upgrade | ✓ | ✓ |
| Developer support | optional upgrade | optional upgrade | optional upgrade | ✓ |
| SLA uptime guarantee (Sugar On-Demand) | 99.5% | 99.5% | 99.5% | 99.5% |
| Storage (Sugar On-Demand) | 15GB | 30GB | 60GB | 250GB |
| Platform Support | i | i | i | i |
| Run Anywhere | ✓ | ✓ | ✓ | ✓ |
| Access To a Sandbox | optional upgrade | ✓ | ✓ | ✓ |
| Source code access | ✓ | ✓ | ✓ | ✓ |
| MySQL and MS SQL server database support | ✓ | ✓ | ✓ | ✓ |
| Oracle 11g and IBM DB2 database support | i | ✓ | ✓ | |
