Epicom Enables Voice and SMS Communications in SugarCRM using the Power of Twilio

Austin, TX – Epicom, an Austin-based customer relationship management software company, has designed and developed Voice and SMS integrations with SugarCRM powered by Twilio. Epicom, one of SugarCRM’s leading North American Gold Partners, and its Click-to-Call product give users the ability to click any phone number stored in their SugarCRM system and call that number automatically using the Twilio service to complete the call. Epicom also added outbound and inbound SMS text messaging features to SugarCRM and phone number recognition for automatic access to password-protected conference calls.

“The team at Epicom is always searching for new and creative ways to expand SugarCRM’s open-source platform. Twilio makes SMS and voice integration a snap and Epicom’s engineers did a great job of adding text messaging and click-to-dial features to SugarCRM’s already powerful capabilities,” said Epicom President Bill Harrison.

“Enabling communications into business processes with speed and ease presents limitless opportunity to create immediate business value. Unlocking the innovation of web developers to integrate voice and SMS into open source applications like SugarCRM is a great disruptive force,” said Jeff Lawson, Twilio CEO.

Epicom will be demonstrating its Twilio SMS integration and Click-to-Call product as a Gold Sponsor at SugarCon on April 5-6 in San Francisco. SugarCon is the customer and developer conference hosted annually by SugarCRM, the world’s fastest growing customer relationship management (CRM) company. During Epicom’s SugarCon presentation, audience members will be encouraged to text their comments or questions to a Twilio-enabled SugarCRM system for a chance to win an iPad 2. Epicom’s integration will compile the SMS messages in the form of a newsfeed inside the CRM system and will automatically text message one winning number at the end of the presentation.

“From its inception, SugarCRM was envisioned as a flexible, powerful CRM platform that can be easily customized to meet the changing needs of our customers. With web-based integrations like Epicom’s Twilio integration, the vision of SugarCRM as the industry’s most powerful and flexible CRM platform continues to become a reality,” said Clint Oram, co-founder and CTO of SugarCRM.