When it comes to a CRM system, you need a provider you can trust to be there with you for the long haul. Someone who attends to you, sweats the small stuff, and makes sure your CRM system puts you ahead of the game. You need an extension of your own staff and someone who wants to earn your positive reference. That’s us!
Epicom Support Packages
With any Epicom Support Package, customers receive these high quality levels of service.
- Support Portal: The online Support Portal is the most expeditious method for issue resolution providing you with the opportunity to submit new cases, communicate directly with Epicom Support in one central location, track the status of your existing cases, and review past cases.
- Email Epicom Customer Support: All inbound emails to support@epicom.com are queued, measured in severity, assigned a case, and tracked through completion. All Epicom customers who purchase a support package or have our 24/7 Support plan receive higher priority.
- SugarCRM Support for Licensed Users: With each subscription, SugarCRM includes free comprehensive support. Sugar support can help you with any native application functions available to users or administrators. Support is provided for all current Sugar versions and platforms.
Sugar’s support covers not only your Sugar subscription but other SugarCRM-provided software and applications including: Sugar Plug-ins for Microsoft Office (Outlook, Excel, Word), Sugar Plug-ins for Lotus Notes, and Sugar Mobile application for Android and iPhone, and Sugar Mobile Plus application for iPhone, iPad, and BlackBerry.Note: SugarCRM’s standard application support does not include code-level customizations. Epicom’s support packages do cover code-level customizations.
Standard Support
- Flexible options to fit your business needs: Can be purchased in blocks of time or with an open support agreement and billed monthly.
- Quick response time: Customers with support packages have quicker response times and are directly connected with our engineers.
24/7 Support
- Peace of mind: Epicom’s 24/7 Support membership includes all the features and benefits of our standard support packages plus around the clock phone support.
If you are interested in any of our support offerings including our 24/7 support membership, email sales@epicom.com.
Why choose Epicom Support?
- We worry about your CRM system so you don’t have to.
- We have bench strength...plenty of engineers to provide help & expert support.
- We will be around to take care of you, and offer 24/7 support to prove it.
- We’ve already seen most of the problems you will encounter so we can fix them faster and better than you can fix them yourself.
- We are passionate about what we do.
- Building and supporting custom CRM systems is our core competency. It’s not yours.
- Focus on making your business great, and let us focus on keeping your CRM system running smoothly!
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